At Crafted Childhood, each product is uniquely personalised and made specifically for you. Because of this, we begin processing orders quickly after they are placed to ensure timely delivery. You may request a cancellation within a limited time after placing your order. Once the design or production process has started, cancellations may no longer be possible.

Due to the customised nature of our products, we generally do not offer refunds or returns for reasons such as change of mind, incorrect information provided by the customer, or dissatisfaction with personal preferences. We strongly recommend reviewing all details carefully, including uploaded images, names, and shipping information, before confirming your order.

However, your satisfaction is important to us. If your order arrives damaged, defective, or significantly different from what you ordered, please contact us within 48 hours of delivery. We may request photo evidence to review the issue. Once verified, we will offer a suitable resolution, which may include a replacement or a partial/full refund, depending on the situation.

In cases where a refund is approved, it will be processed using the original payment method and may take several business days to reflect, depending on your payment provider.

We are committed to providing a smooth and enjoyable experience. If you have any questions or concerns regarding your order, feel free to reach out to us through our website, and our team will be happy to assist you.